Lost/Stolen Cards/Blocked Cards




It is important that you keep your contact information up to date with the bank.  If you haven't talked to us in a while, call to verify your information.  Outdated information can cause unnecessary delays and card blocks.
 

Home Trust Debit Card:


During normal business hours

  • Call Customer Service at 641-732-3763


After hours LOST/STOLEN card call Shazam at 1-800-383-8000

  • Press #1 to report a lost or stolen card
  • Follow the prompts as appropriate
  • A Shazam representative will take your information, deactivate your card and contact Home Trust & Savings Bank the next business day.


After hours BLOCKED card call Shazam at 1-866-508-2693

  • A Shazam representative will assist you. (Cards may, or may not be unblocked immediately.)
 

Receiving Fraud Alert Texts

  • Text message alerts from: 72718
  • Yes = suspicious charge WAS YOU.
  • No = suspicious charge WAS NOT YOU, your card will be blocked & follow-up action will be needed.
  • If you don't have a cell phone or are not answering the text, Shazam will call (855-219-5399) 

 

Lost or Stolen Home Trust issued Credit Card?

  • Visa 1-866-552-8855
  • Master Card 1-800-558-3424