Lost/Stolen Cards/Blocked Cards
It is important that you keep your contact information up to date with the bank. If you haven't
talked to us in a while, call to verify your information. Outdated information can cause
unnecessary delays and card blocks.
Home Trust Debit Card:
During normal business hours
- Call Customer Service at 641-732-3763
After hours LOST/STOLEN card call Shazam at 1-800-383-8000
- Press #1 to report a lost or stolen card
- Follow the prompts as appropriate
- A Shazam representative will take your information, deactivate your card and contact Home Trust & Savings Bank the next business day.
After hours BLOCKED card call Shazam at 1-866-508-2693
- A Shazam representative will assist you. (Cards may, or may not be unblocked immediately.)
Receiving Fraud Alert Texts
- Text message alerts from: 72718
- Yes = suspicious charge WAS YOU.
- No = suspicious charge WAS NOT YOU, your card will be blocked & follow-up action will be needed.
- If you don't have a cell phone or are not answering the text, Shazam will call (855-219-5399)
- Visa 1-866-552-8855
- Master Card 1-800-558-3424